Omnichannel Manager (m/f/d) - Customer Engagement

GSK

Munich, Germany
Omnichannel analytics and performance measurement
Customer journey and end-to-end customer experience
Develop and execute customer engagement roadmap
Lead an integrated set of multi-channel customer engagement activities to rapidly and efficiently respond to business needs

Job Summary

  • Lead an integrated set of multi-channel customer engagement activities to rapidly and efficiently respond to business needs.
  • Own customer journey and manage end-to-end customer experience, integrating external/internal insights.
  • Leverage Omnichannel analytics and performance measurement by monitoring monthly Omnichannel performance figures.

Matching Summary

Lead an integrated set of multi-channel customer engagement activities to rapidly and efficiently respond to business needs.

Skills & Requirements

Must-have

  • Omnichannel analytics and performance measurement
  • Customer journey and end-to-end customer experience
  • Develop and execute customer engagement roadmap
  • Monitor external digital landscape
  • AI/Machine Learning Insights application

Nice-to-have

  • Collaborative, curious, empathetic, innovative
  • High-energy and passionate outlook
  • Creative problem solving and analytical thinking
  • Strong sense of ownership, can do attitude

Key Requirements

  • Master’s degree in Business or Science
  • Experience in pharma is preferred
  • Fluent German (minimum C1 level)
  • Fluent English language skills

Work Rights

Not specified

Tailored Resume

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