Base: $65,000 to $116,160; bonus/equity: annual ca...
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4+ years workforce management experience
Calabrio iex verint or aspect wfm platforms
Advanced excel and power bi skills
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Autodesk is seeking a Workforce Management (WFM) Planning Analyst to join its Customer Technical Success team. The role involves optimizing workforce efficiency, managing forecasting and scheduling, and leveraging data to improve service performance.
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Job Summary
This role focuses on optimizing workforce efficiency and elevating planning processes within the Customer Technical Success team.
The position requires analyzing trends to identify gaps, advising on headcount requirements, and ensuring staffing aligns with forecasted demand.
Autodesk offers a competitive compensation package including base salary, annual cash bonuses, stock grants, and comprehensive benefits.
Matching Summary
Match Score: 75
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Autodesk is seeking a Workforce Management (WFM) Planning Analyst to join its Customer Technical Success team. The role involves optimizing workforce efficiency, managing forecasting and scheduling, and leveraging data to improve service performance.
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Salary
Base: $65,000 to $116,160; Bonus/Equity: Annual cash bonuses and stock grants included; Benefits: Comprehensive health, financial, and wellness benefits
Skills & Requirements
Must-have
4+ years Workforce Management experience
Calabrio IEX Verint or Aspect WFM platforms
Advanced Excel and Power BI skills
Nice-to-have
Strong interpersonal collaboration skills
Global team coordination experience
Process improvement initiative leadership
Key Requirements
2+ years contact center or support environment experience
Intermediate to advanced Excel/Power BI proficiency
Ability to analyze large data sets for decision making