Guest Relations Agent (front Desk Agent)

Four Seasons Hotels Ltd

Fort Lauderdale, FL, US
Hotel front desk operations
Guest check-in and check-out
Customer complaint resolution
The Guest Relations Agent is responsible for welcoming guests, managing check-in and check-out, and responding to a wide variety of guest requests with personal recommendations to ensure maximum satisfaction

Job Summary

  • The Guest Relations Agent is responsible for welcoming guests, managing check-in and check-out, and responding to a wide variety of guest requests with personal recommendations to ensure maximum satisfaction.
  • Four Seasons offers competitive salary, comprehensive benefits, excellent training and development opportunities, and complimentary accommodation and employee meals.
  • The role requires flexibility to work diverse schedules including days, evenings, weekends, and holidays, and emphasizes a world-class employee experience and company culture.

Matching Summary

The Guest Relations Agent is responsible for welcoming guests, managing check-in and check-out, and responding to a wide variety of guest requests with personal recommendations to ensure maximum satisfaction.

Skills & Requirements

Must-have

  • hotel front desk operations
  • guest check-in and check-out
  • customer complaint resolution
  • computer system proficiency
  • multi-tasking in fast-paced environment

Nice-to-have

  • knowledge of Microsoft Office Suite
  • experience with Opera and HotSOS
  • excellent interpersonal skills
  • strong time management
  • luxury hotel experience

Key Requirements

  • At least 1 year hotel front desk experience
  • US work authorization required

Work Rights

US work authorization required

Tailored Resume

Cover Letter