Job 139929

Honeywell

Ratingen, Germany
Hybrid
Technical support team leadership
Emc, overvoltage, radiation protection
Explosion protection specialist
Honeywell is seeking a Senior Technical Support Supervisor in Ratingen, Germany, responsible for leading the Technical Support team to ensure timely resolution of technical issues and enhance customer satisfaction. The role demands a strong background in technical support, team leadership, and knowledge of fire alarm systems and life safety technology

Job Summary

  • Lead and manage the Technical Support team, ensuring effective resolution of technical issues and optimizing operations.
  • Act as a specialist for EMC, Overvoltage, Radiation protection, and Explosion protection.
  • Thorough onboarding in a successful and innovative company with a hybrid work schedule.

Matching Summary

Match Score: 85

Honeywell is seeking a Senior Technical Support Supervisor in Ratingen, Germany, responsible for leading the Technical Support team to ensure timely resolution of technical issues and enhance customer satisfaction. The role demands a strong background in technical support, team leadership, and knowledge of fire alarm systems and life safety technology.

Skills & Requirements

Must-have

  • Technical Support Team Leadership
  • EMC, Overvoltage, Radiation protection
  • Explosion protection specialist
  • Jira for tracking quality issues
  • Troubleshoot hardware and embedded systems
  • Fire safety regulations knowledge

Nice-to-have

  • Customer satisfaction focus
  • Cross-functional collaboration
  • Modern working environment
  • Individual development opportunities

Key Requirements

  • Bachelor’s degree or equivalent experience
  • 7+ years of technical support experience
  • 2–4 years of team leadership experience
  • Strong knowledge of fire alarm systems
  • Experience troubleshooting networked devices
  • Familiarity with NFPA, UL, or EN regulations
  • ITIL or service management framework experience

Work Rights

Not specified

Tailored Resume

Cover Letter