This position is focused on delivering advanced technical service support to customers in the ASEAN region specializing in Hospital Patient Monitoring and Imaging Systems
Job Summary
This position is focused on delivering advanced technical service support to customers in the ASEAN region specializing in Hospital Patient Monitoring and Imaging Systems.
You will manage end-to-end service cases including call handling, documentation, contract validation, and coordinating onsite service visits to improve first-time fix rates.
The role requires proactive monitoring of connected systems to detect issues early and support zero-downtime objectives while ensuring compliance with regulatory requirements.
Matching Summary
This position is focused on delivering advanced technical service support to customers in the ASEAN region specializing in Hospital Patient Monitoring and Imaging Systems.
Skills & Requirements
Must-have
Biomedical or engineering degree
2 years medical devices experience
Server and network switch troubleshooting
First-line remote technical support
End-to-end case management
Nice-to-have
Positive attitude and enthusiasm to learn
Strong communication skills
Proactive ownership of problems
Ability to work under pressure
Attention to detail
Key Requirements
Relevant degree in Biomedical and/or engineering
At least 2 years experience within medical devices