Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints
Job Summary
Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints.
Supports the team to deliver service and maintain smooth daily operation to meet service benchmark.
Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.
Matching Summary
Handles customer enquiries and complaints regarding all activities in operation process and maintains smooth daily operation of service hotline, counter, livechat and handles complex complaints.
Skills & Requirements
Must-have
Customer service hotline
Livechat support
Handle complex complaints
Daily operation maintenance
Real time monitoring
Nice-to-have
Healthier, Longer, Better Lives
Ambitious people
Inspiring and supportive leaders
Career and personal growth
Key Requirements
Tertiary education graduate or Secondary education graduate plus 7-8 years relevant experience