Adobe Media and Data Science Research (MDSR) Laboratory
Bangalore, India
Hybrid
Aem guides
Structured content strategy
Dita standards
Ensures that the customer is satisfied with company projects and services, working closely with Sales Account Managers and overseeing day-to-day relationships with clients
Job Summary
Ensures that the customer is satisfied with company projects and services, working closely with Sales Account Managers and overseeing day-to-day relationships with clients.
We are looking for a Techno-functional Sr. Customer Success Manager to join our team, working with customers to help them derive the best use of structured content and DITA standards.
Gathering customer feedback on technical gaps and providing insights to Product Engineering to drive the roadmap.
Matching Summary
Ensures that the customer is satisfied with company projects and services, working closely with Sales Account Managers and overseeing day-to-day relationships with clients.
Skills & Requirements
Must-have
AEM Guides
Structured Content Strategy
DITA standards
XML authoring
Technical Documentation
Client Relationship Management
Nice-to-have
Passion for revenue and growth
Empathy for customers
Analytical and process-oriented mindset
Drive the roadmap
Key Requirements
7-10 years in Technical Communication, CCMS, SAAS or Content Technologies
3-4 years of demonstrated exceptional customer management
Bachelor’s / Master’s degree in Business Management, Engineering, Technical Communications, or relevant fields