Service Advisor

Montclair Acura

Verona, NJ, United States
$64,000.00-$161,000.00; not specified; not specifi...
On-site
Initiating automotive services and repairs
Verifying warranty and service contract coverage
Developing estimates and writing repair orders
Montclair Acura is seeking Automotive Service Advisors to act as the primary point of contact between customers and technicians, ensuring clear communication about vehicle services and repairs. The ideal candidates will have experience in a service advisor role or as an automotive technician and must demonstrate strong customer service skills

Job Summary

  • Serve as the communicator and liaison between the customer and technician; ensuring the customer’s needs are understood by the technician and the needed and recommended service/repairs are understood by the customer.
  • Develop estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
  • Competitive pay, Medical, Dental and Vision Plans, Paid Holidays & PTO, 401(k) Retirement Plan, and Vehicle Purchase Discounts are among the benefits offered.

Matching Summary

Match Score: 85

Montclair Acura is seeking Automotive Service Advisors to act as the primary point of contact between customers and technicians, ensuring clear communication about vehicle services and repairs. The ideal candidates will have experience in a service advisor role or as an automotive technician and must demonstrate strong customer service skills.

Salary

$64,000.00-$161,000.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Initiating automotive services and repairs
  • Verifying warranty and service contract coverage
  • Developing estimates and writing repair orders
  • Maintaining customer records
  • Communicating between customer and technician
  • Administering manufacturer warranty
  • Keeping customer informed of service specials

Nice-to-have

  • Earning customers for life
  • Team player focused on exemplary service

Key Requirements

  • Previous Service Advisor experience preferred
  • Prior experience as an automotive technician a plus
  • Basic mechanical understanding of an automobile
  • Acceptable driving record and valid driver's license
  • High School graduate or equivalent
  • 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter