Survey Experience Quality Executive (1 Year Renewable, UP$3500, Novena/ClarkeQuay)

PERSOL SINGAPORE PTE. LTD.

Singapore, Singapore
Up to $3,500 sgd; not specified; 1 year renewable ...
Level 2 contact centre experience
Manage high-volume email correspondence
Strong written and verbal communication skills
The role involves delivering excellent service across all customer touchpoints and resolving issues via email and phone

Job Summary

  • The role involves delivering excellent service across all customer touchpoints and resolving issues via email and phone.
  • Candidates must maintain data accuracy, update case management databases, and ensure compliance with Service Level Agreements.
  • The position requires analyzing service quality metrics to propose recommendations that enhance productivity and customer satisfaction.

Matching Summary

Match Score: 85

The role involves delivering excellent service across all customer touchpoints and resolving issues via email and phone.

Salary

Up to $3500 SGD; Not specified; 1 Year Renewable contract

Skills & Requirements

Must-have

  • Level 2 contact centre experience
  • Manage high-volume email correspondence
  • Strong written and verbal communication skills
  • Proficient in Microsoft Office Excel
  • Experience with CRM or case-management systems

Nice-to-have

  • Customer-centric mindset
  • Proactive and adaptable attitude
  • Continuous improvement driven
  • Collaborate with cross-functional teams
  • Guide new employees onboarding

Key Requirements

  • Singapore Citizen status required
  • Minimum 2 years relevant experience
  • Degree in any field
  • Experience handling escalated cases

Work Rights

Must be Singapore Citizen

Tailored Resume

Cover Letter