Service Center Support Specialist

University of Arkansas, Fayetteville

Fayetteville, AR, US
Base: $39,930 - $43,923; bonus/equity: not specifi...
Not specified
Customer-facing support
Maintenance request processing
Key inventory management
The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. This position requires strong customer service skills and experience in office administration, with responsibilities including handling maintenance requests, managing key inventory, and maintaining effective communication with customers

Job Summary

  • The Service Center Support Specialist is the primary customer-facing agent of the Facilities Management department, greeting customers, answering the departmental switchboard, receiving incoming maintenance and project requests, and administering the functions of the campus Key Center.
  • The University of Arkansas offers a vibrant work environment and a workplace culture that promotes a healthy work-life balance with benefits including health, dental, life and disability insurance, tuition waivers, official holidays, leave accrual, and retirement programs with university contributions.
  • The position requires regular, reliable attendance and the ability to maintain collegial, harmonious working relationships while engaging in proactive communications to keep customers informed of work status, outages, and upcoming maintenance activities.

Matching Summary

Match Score: 75

The University of Arkansas is seeking a Service Center Support Specialist to serve as the primary customer-facing agent for its Facilities Management department. This position requires strong customer service skills and experience in office administration, with responsibilities including handling maintenance requests, managing key inventory, and maintaining effective communication with customers.

Salary

Base: $39,930 - $43,923; Bonus/Equity: Not specified; Benefits: Health, dental, life and disability insurance, tuition waivers, holidays, leave accrual, retirement programs

Skills & Requirements

Must-have

  • customer-facing support
  • maintenance request processing
  • key inventory management
  • switchboard operation
  • proactive customer communication

Nice-to-have

  • general office experience
  • good customer service skills
  • familiarity with FAMIS CMMS
  • knowledge of Workday
  • ability to maintain harmonious relationships

Key Requirements

  • High school diploma or equivalent
  • At least two years related experience
  • Criminal background and sex offender registry check
  • Ability to work without sponsorship

Work Rights

Must have legal authority to work in the United States

Tailored Resume

Cover Letter