Manager, Technical Support Engineering – Workday Platform

Workday

Not specified; not specified; not specified
Flexible work (50% in-office time per quarter)
Workday prism analytics expertise
People analytics domain knowledge
Sql and python data analysis
Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform. The role involves leading a global team, ensuring customer satisfaction, and driving technical excellence in support functions. The company emphasizes a collaborative culture and offers flexibility in work arrangements

Job Summary

  • This role leads a high-performing global team of analytics support engineers to deliver world-class support for Workday customers.
  • The position requires deep technical expertise in Workday Analytics tools including Report Writer, Prism, and Discovery Boards alongside strong leadership skills.
  • Workday offers a flexible work approach requiring at least half of the time in-office or with customers while providing trust to take risks and grow.

Matching Summary

Match Score: 85

Workday is seeking a Manager for Technical Support Engineering focused on their Analytics Platform. The role involves leading a global team, ensuring customer satisfaction, and driving technical excellence in support functions. The company emphasizes a collaborative culture and offers flexibility in work arrangements.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Workday Prism Analytics expertise
  • People Analytics domain knowledge
  • SQL and Python data analysis
  • Distributed systems troubleshooting
  • 24x7 on-call rotation management
  • Log analysis and root cause investigation

Nice-to-have

  • Jupyter Notebooks experience
  • Financial data structure knowledge
  • Inclusive collaborative culture building
  • Strategic roadmap influence
  • Sun-drenched optimism
  • Bold ideas and genuine care

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • 6+ years in technical support or analytics
  • 2+ years leading technical teams
  • Experience with query optimization and performance methodologies

Work Rights

Not specified

Tailored Resume

Cover Letter