Director, End User Services

CI Financial Corp

Multiple Locations, US
$145,000-170,000 usd py; not specified; not specif...
Hybrid
End user support leadership
Itsm process management
Audio visual support
Lead, coach and develop a team of Deskside Support Engineers, including performance management, career development and succession planning

Job Summary

  • Lead, coach and develop a team of Deskside Support Engineers, including performance management, career development and succession planning.
  • Own the end-to-end delivery of deskside, AV and Executive support services, ensuring a consistent, high-touch support experience for senior leaders and business-critical users.
  • Corient offers a 401(k) Plan with Employer Matching, generously subsidized medical plans, and employer-paid dental, vision, and life insurance.

Matching Summary

Lead, coach and develop a team of Deskside Support Engineers, including performance management, career development and succession planning.

Salary

$145,000-170,000 USD per year; Not specified; Not specified

Skills & Requirements

Must-have

  • End user support leadership
  • ITSM process management
  • Audio Visual support
  • Hardware asset lifecycle management
  • Service delivery metrics

Nice-to-have

  • White-glove customer service culture
  • Employee technology experience
  • Continuous service improvement

Key Requirements

  • Bachelor's degree in IT or related field
  • 10+ years end user support experience
  • 7+ years people management
  • VIP/executive-level support experience
  • ITIL experience preferred
  • Hands-on ITSM tool administration
  • Service delivery metrics management

Work Rights

Unrestricted work authorization

Tailored Resume

Cover Letter