1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a strategic partner to drive customer transformation by aligning product roadmaps with long-term business strategies
Job Summary
This role serves as a strategic partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
The Customer Success Manager acts as a central hub connecting Professional Services, Production Services, Sales, and Product Management teams.
Candidates will lead the creation of success plans that define critical success factors and metrics while driving resolution for complex customer concerns.
Matching Summary
This role serves as a strategic partner to drive customer transformation by aligning product roadmaps with long-term business strategies.
Skills & Requirements
Must-have
5+ years customer facing services experience
1+ years project management with Workday HCM Payroll or Financials
Business level Japanese communication skills
Nice-to-have
Experience with State and Local Government customers
Functional domain expertise in Workday Financials
Strong executive stakeholder relationship building
Experience facilitating executive meetings and webinars
Adaptive Planning implementation experience
Key Requirements
Bachelor degree or equivalent work experience
Ability to travel up to 30%
Must be able to work from Tokyo or Osaka office 50% of time