The role exists to deliver rapid time to detect and time to resolve, and to eliminate repeat incidents at a system level by operating an AI-first incident delivery model
Job Summary
The role exists to deliver rapid time to detect and time to resolve, and to eliminate repeat incidents at a system level by operating an AI-first incident delivery model.
The Major Incident & Problem Manager is accountable for turning incidents into measurable stability improvements—particularly those caused by change—and for building an incident operating rhythm where AI handles correlation, classification and narrative generation by default.
We are seeking an experienced Incident & Problem Manager (5+ years) with a strong passion for technical troubleshooting and the ability to lead multiple simultaneous incidents.
Matching Summary
The role exists to deliver rapid time to detect and time to resolve, and to eliminate repeat incidents at a system level by operating an AI-first incident delivery model.
Skills & Requirements
Must-have
Incident and Problem Management
AI-driven incident workflow
Technical troubleshooting
Lead multiple simultaneous incidents
DevOps mindset
Executive-grade communications
Nice-to-have
FinTech or regulated environments
Cloud platforms (Azure/AWS)
Microsoft Copilot experience
Programming capability (Python)
Configuration management tooling
Data analysis skills
ServiceNow operational reporting
Key Requirements
5+ years' experience in Incident and Problem Management
Strong technical troubleshooting capability
Proven ability to lead multiple simultaneous incidents
DevOps mindset
Experience operating AI systems for triage, correlation and narrative generation
Ability to translate repetitive incident activity into automation requirements