Director, Customer Service (call Center Environment) #4767
GRAIL
Menlo Park, CA, United States
Not specified; not specified; not specified
Hybrid (minimum 40% on-site, specific days encouraged)
Executive-level leadership experience
Strategic vision for call centers
Multi-team and regional oversight
GRAIL is seeking a Director of Customer Service to lead its call center operations, focusing on strategic vision and operational direction to enhance customer service and drive satisfaction. The role emphasizes collaboration with senior executives and offers a flexible work arrangement with on-site requirements
Matching Summary
Match Score: 85
GRAIL is seeking a Director of Customer Service to lead its call center operations, focusing on strategic vision and operational direction to enhance customer service and drive satisfaction. The role emphasizes collaboration with senior executives and offers a flexible work arrangement with on-site requirements.
Salary
Not specified; Not specified; Not specified
Skills & Requirements
Must-have
Executive-level leadership experience
Strategic vision for call centers
Multi-team and regional oversight
Customer loyalty and retention focus
Transformation initiative leadership
Nice-to-have
Experience in healthcare technology
Background in early cancer detection
Collaboration with senior executives
Scalability and efficiency expertise
Key Requirements
Executive-level leadership capability
Proven track record in call center management
Ability to influence business strategy
Willingness to relocate or commute to Sunnyvale by Fall 2026