Senior It Business Analyst (insurance Operations & Customer Administration System)

Manulife

Hong Kong, Hong Kong
**
Customer administration system (cas) functional analysis
Journey based testing (jbt)
Requirements quality
** Manulife is seeking a Senior IT Business Analyst to enhance its insurance operations and customer administration systems in Hong Kong. The role focuses on improving requirements quality and functional test effectiveness as part of ongoing transformation initiatives within the company. **

Job Summary

  • Drive upstream quality, strengthen Journey Based Testing (JBT), and own Customer Administration System (CAS) functional analysis.
  • Produce clear, testable, and high-quality requirements (BRDs, functional specs, user stories, acceptance criteria).
  • Partner with QA teams to improve functional test coverage, scenario depth, and defect prevention.

Matching Summary

Match Score: 75

** Manulife is seeking a Senior IT Business Analyst to enhance its insurance operations and customer administration systems in Hong Kong. The role focuses on improving requirements quality and functional test effectiveness as part of ongoing transformation initiatives within the company. **

Skills & Requirements

Must-have

  • Customer Administration System (CAS) functional analysis
  • Journey Based Testing (JBT)
  • requirements quality
  • functional test effectiveness
  • QA maturity improvement

Nice-to-have

  • shift-left initiatives
  • test quality uplift

Key Requirements

  • 8+ years of Business Analysis experience
  • Strong experience with Customer Administration Systems (CAS)
  • Solid understanding of customer lifecycle management
  • Bachelor’s degree in IT, Business, or related discipline
  • Good technical understanding of databases, data models, and SQL querying
  • Experience working in Agile / Scrum environments
  • Prior involvement in Journey-Based Testing (JBT)

Work Rights

Not specified

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