Shaw customer Care Specialist Irecruit engage 2026

Concentrix

Mandaluyong City, Philippines
Customer service support
Inbound/outbound calls
Internet customer interaction
The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Ensure service delivered to our customers meets contractual Key Performance Indicator (‘KPIs’).

Matching Summary

The Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • inbound/outbound calls
  • internet customer interaction
  • resolve routine problems
  • maintain product knowledge
  • track and document information

Nice-to-have

  • demonstrate empathy
  • build rapport with customer
  • participate in improvement activities
  • offer additional products/services
  • work independently and as a team

Key Requirements

  • High school diploma
  • 3-6 months relevant experience preferred
  • Strong computer navigation skills
  • Ability to communicate effectively
  • Dependable with attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work

Work Rights

Not specified

Tailored Resume

Cover Letter