1st Line Infrastructure Engineer

Leidos

Leominster, United Kingdom
Base: £29,500.00-£34,700.00; bonus/equity: not spe...
Fully remote
First line customer support
Service desk environment experience
Technical assistance for hardware and software
Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in defence, intelligence, homeland security, civil, and health markets

Job Summary

  • Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in defence, intelligence, homeland security, civil, and health markets.
  • The role involves providing first line customer support for technical issues, maintaining ticket progress, and escalating issues beyond first line support appropriately.
  • Leidos offers a comprehensive employment package including contributory pension, private medical insurance, 33 days annual leave, flexible benefits, and a commitment to diversity and inclusion.

Matching Summary

Leidos is a global science and technology solutions leader working to solve the world’s toughest challenges in defence, intelligence, homeland security, civil, and health markets.

Salary

Base: £29,500.00-£34,700.00; Bonus/Equity: Not specified; Benefits: Contributory Pension Scheme, Private Medical Insurance, 33 days Annual Leave, Flexible benefits

Skills & Requirements

Must-have

  • First line customer support
  • Service desk environment experience
  • Technical assistance for hardware and software
  • Ticketing system management
  • Customer service skills
  • On site full-time work
  • Security clearance eligible

Nice-to-have

  • Experience with ServiceNow
  • Experience with Jira Service Desk
  • Good working knowledge of Microsoft applications
  • Ability to work under pressure
  • Strong communication skills
  • Effective time management
  • Collaborative team culture

Key Requirements

  • Eligible for DV security clearance
  • Previous service desk experience preferred
  • Ability to work 7.5 hour shifts between 0700-1900
  • Strong customer service orientation
  • Good communication skills
  • Ability to prioritise in fast-paced environment

Work Rights

Eligible to undergo and maintain DV security clearance

Tailored Resume

Cover Letter