Regional Director Of Customer Success - Thailand

Cloudbeds

Thailand
On-site
8+ years hospitality or tech experience
3+ years leadership role experience
Fluent in thai and english
This role involves leading a remote global team across support, implementation, and account management to create a best-in-class customer experience in Thailand

Job Summary

  • This role involves leading a remote global team across support, implementation, and account management to create a best-in-class customer experience in Thailand.
  • The successful candidate will be accountable for core metrics such as Net Dollar Retention (NDR), onboarding success, and service quality while balancing cultural expectations with global standards.
  • Cloudbeds offers a fully remote work environment with benefits including monthly wellness Fridays, full paid parental leave, and a home office stipend.

Matching Summary

This role involves leading a remote global team across support, implementation, and account management to create a best-in-class customer experience in Thailand.

Skills & Requirements

Must-have

  • 8+ years hospitality or tech experience
  • 3+ years leadership role experience
  • Fluent in Thai and English
  • Deep understanding of Thailand hospitality landscape
  • Proven ability to lead cross-functional teams

Nice-to-have

  • Sr Leadership Experience managing managers
  • Advanced degree in Hospitality or Business
  • Track record of developing high-performing teams
  • Excellent crisis management skills
  • Experience with AI-powered solutions

Key Requirements

  • Bachelor's degree or equivalent experience
  • At least 2 years in traditional hospitality
  • At least 2 years in hospitality technology
  • High professional fluency in Thai and English

Work Rights

Not specified

Tailored Resume

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