Las Vegas Sands is seeking a fully remote Technology Support Engineer responsible for providing high-quality technical support to internal and external partners. The ideal candidate will have extensive experience in PC hardware, software troubleshooting, and network support, along with strong communication and customer service skills
Job Summary
The primary responsibility is to provide high-quality desk-side service and technical support to internal and external partners.
The role requires managing a queue of requests, accurately entering information into ticketing systems, and completing follow-up on incidents.
Team members must demonstrate professionalism in all interactions and adhere to company policies and safety standards.
Matching Summary
Match Score: 85
Las Vegas Sands is seeking a fully remote Technology Support Engineer responsible for providing high-quality technical support to internal and external partners. The ideal candidate will have extensive experience in PC hardware, software troubleshooting, and network support, along with strong communication and customer service skills.
Skills & Requirements
Must-have
PC hardware and software troubleshooting
Windows MAC Linux operating systems
Active Directory management
Network connectivity support
Mobile device configuration
Ticketing system queue management
Nice-to-have
Strong customer service skills
Mentoring junior team members
Cross-functional collaboration
Knowledge base contribution
Excellent communication abilities
Key Requirements
Bachelor's degree in IT or related field
5 years of diverse technical support experience
CompTIA A+ or ITIL certification preferred
Proof of authorization to work in the United States