Senior Systems Engineer, Technical Support

Calix

San Francisco Bay Area, US
Base: san francisco bay area $115,000 - $172,500; ...
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5+ years technical support experience
Networking or saas background
Tcp/ip l2/l3 routing vlans qos
** Calix is seeking a Senior Systems Engineer for Technical Support to provide high-level customer support related to their cloud-based technologies. The ideal candidate will possess strong technical skills, experience in networking or SaaS applications, and a customer-centric mindset, along with excellent communication abilities. **

Job Summary

  • The role involves providing escalation support via telephone, web, or at customer sites for Calix One cloud and Wi-Fi products.
  • Candidates must possess a proven track record in technical support with a background in Networking or Software as a Service applications.
  • This position offers competitive base pay ranging from $90,000 to $172,500 annually depending on location, plus potential bonuses.

Matching Summary

Match Score: 75

** Calix is seeking a Senior Systems Engineer for Technical Support to provide high-level customer support related to their cloud-based technologies. The ideal candidate will possess strong technical skills, experience in networking or SaaS applications, and a customer-centric mindset, along with excellent communication abilities. **

Salary

Base: San Francisco Bay Area $115,000 - $172,500; Select US Metros $100,000 - $150,000; Other US Locations $90,000 - $135,000; Bonus: Eligible

Skills & Requirements

Must-have

  • 5+ years technical support experience
  • Networking or SaaS background
  • TCP/IP L2/L3 routing VLANs QoS
  • Cloud-based client/server architecture
  • Scripting Python Bash PHP Perl CGI
  • Linux operating system knowledge
  • Netflow IPFix TR-069 REST HTTP

Nice-to-have

  • Relentlessly customer-centric mindset
  • Strong cultural fit and teamwork
  • Executive level presentation skills
  • Self-starter with strong initiative
  • Coachable passion for continuous learning
  • Ability to manage multiple projects
  • Early adopter of new technologies

Key Requirements

  • BS/MS EE CS or equivalent study
  • 5+ years technical support experience
  • Strong troubleshooting and problem-solving skills
  • Exceptional oral and written communication skills

Work Rights

Not specified

Tailored Resume

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