Sme - Telephony & Reporting

JLL

Taguig, Philippines
**
Advanced ms office suite proficiency
Strong excel pivot tables and charts skills
Excellent verbal and written english communication
** JLL is seeking a Telephony & Reporting Subject Matter Expert in Taguig, Philippines, to provide comprehensive contact center services and technical support for telephony systems. The ideal candidate should possess strong communication skills, advanced knowledge of telephony systems, and proficiency in data analysis tools. **

Job Summary

  • The role involves managing comprehensive contact center services for over 100 global clients specializing in facility management.
  • Candidates will be responsible for installing, configuring, and maintaining telephony systems including PBX, VoIP, and unified communications platforms.
  • JLL is committed to hiring talented people and empowering them with resources to enhance their health, financial, and personal well-being.

Matching Summary

Match Score: 75

** JLL is seeking a Telephony & Reporting Subject Matter Expert in Taguig, Philippines, to provide comprehensive contact center services and technical support for telephony systems. The ideal candidate should possess strong communication skills, advanced knowledge of telephony systems, and proficiency in data analysis tools. **

Skills & Requirements

Must-have

  • Advanced MS Office Suite proficiency
  • Strong Excel pivot tables and charts skills
  • Excellent verbal and written English communication
  • Willingness to work shifting rotating schedules
  • Knowledge of telephony system structure

Nice-to-have

  • Experience supporting Global Region services
  • Critical thinking skills for business problems
  • Background in Microsoft SQL reporting platforms
  • Familiarity with Genesys call flow systems
  • Ability to create user guides and documentation

Key Requirements

  • Bachelor's degree preferred
  • Shift/rotating schedule availability required

Work Rights

Not specified

Tailored Resume

Cover Letter