Senior Associate - Customer Transformation

pwc.is

Base: $84,700 - $134,700; bonus/equity: variable i...
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Customer experience (cx) strategy
Customer journey mapping
Data analysis and insight generation
** PwC is seeking a Senior Associate in its Customer Transformation practice, focusing on enhancing customer and employee experiences through consulting services. The ideal candidate will have experience in customer strategy, design thinking, and strong analytical skills, contributing to customer-centric strategies and operating models. **

Job Summary

  • At PwC, our people in experience consulting specialise in providing consulting services focused on enhancing customer and employee experiences.
  • As a Senior Associate in PwC’s Customer Transformation practice, you will support teams helping organizations design and deliver customer-centric strategies, experiences, and operating models that drive growth, loyalty, and efficiency.
  • We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life.

Matching Summary

Match Score: 75

** PwC is seeking a Senior Associate in its Customer Transformation practice, focusing on enhancing customer and employee experiences through consulting services. The ideal candidate will have experience in customer strategy, design thinking, and strong analytical skills, contributing to customer-centric strategies and operating models. **

Salary

Base: $84,700 - $134,700; Bonus/Equity: Variable incentive pay programs; Benefits: Competitive compensation and inclusive benefits

Skills & Requirements

Must-have

  • Customer experience (CX) strategy
  • Customer journey mapping
  • Data analysis and insight generation
  • Service and operating model improvements
  • Experience design using human-centered design
  • Stakeholder management with senior clients
  • Project planning and delivery support

Nice-to-have

  • Design thinking
  • Digital customer platforms familiarity
  • Experience measurement (NPS, CSAT)
  • Behavioral insights exposure
  • Strong storytelling and slide-writing
  • Emerging leadership skills
  • Multidisciplinary team collaboration

Key Requirements

  • Experience or exposure to customer experience or service design
  • Strong analytical skills (qualitative and quantitative)
  • Experience supporting strategy or transformation projects
  • Strong stakeholder management with manager/director-level clients
  • Experience supporting project planning and delivery

Work Rights

Not specified

Tailored Resume

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