Customer Experience Advisor | S1 | Retail Banking |nottingham Branch

Santander Arena

Nottingham, United Kingdom
Base: £25,000; bonus/equity: £500 annual cash allo...
Outstanding customer service skills
Effective communication with customers
Flexible and multi-skilled approach
Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation

Job Summary

  • Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.
  • The Customer Experience Advisor role involves being the first point of contact for customers, assisting with transactions, queries, and protecting customers against fraud and scams.
  • Employees receive a starting salary of £25,000 plus a £500 annual cash allowance, 25 days holiday plus bank holidays, pension contributions, healthcare benefits, and various wellbeing and family support programs.

Matching Summary

Santander is evolving into a technology-driven organisation focused on customer-centric transformation and innovation.

Salary

Base: £25,000; Bonus/Equity: £500 annual cash allowance; Benefits: Pension, healthcare, holiday, wellbeing support

Skills & Requirements

Must-have

  • Outstanding customer service skills
  • Effective communication with customers
  • Flexible and multi-skilled approach
  • Working on a rota basis Monday to Saturday
  • Handling customer transactions and queries

Nice-to-have

  • Desire to go above-and-beyond for customers
  • Effective team working skills
  • Openness to a broad range of activities
  • Ability to adapt to business needs
  • Problem solving and relationship building

Key Requirements

  • Proven customer service experience
  • Right to work in the UK
  • 12 month fixed term contract
  • Ability to communicate effectively
  • Working 35 hours per week on rota

Work Rights

Right to work in the UK required

Tailored Resume

Cover Letter