Phi - Specialist - Grievance Desk Escalations

Prudential

Mumbai, India
Timely and effective grievance handling
Handle regulatory complaints
Collaborate with internal teams
Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints

Job Summary

  • Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints.
  • Work collaboratively with internal and external teams like Distribution, Branch, Claims, Underwriting, Legal, Medical services TPA etc. to expedite complaint resolution.
  • Participate and drive service recovery initiatives to ensure enhanced customer experience and re-instil customer trust in PHI.

Matching Summary

Ensuring timely, fair, and effective handling of grievances received across PHI escalation touchpoints.

Skills & Requirements

Must-have

  • Timely and effective grievance handling
  • Handle regulatory complaints
  • Collaborate with internal teams
  • Compliance related requirements
  • Service recovery initiatives

Nice-to-have

  • Consumer centric ideas
  • Co-creation and collaboration
  • Leveraging digital tools
  • Agile methodologies
  • Advocate and early adopter of change

Key Requirements

  • 6-7 years of experience
  • 4-5 years complaints handling experience
  • Strong knowledge of IRDA guidelines
  • Bachelor’s degree

Work Rights

Not specified

Tailored Resume

Cover Letter