Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
Competitive pyy; performance bonuses available; be...
Full-time onsite
Customer service experience
Supervisory or leadership roles
Strong communication skills
Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate is a natural leader with strong communication skills, a background in customer service, and a passion for both animals and people

Job Summary

  • The role involves leading a front desk team to ensure exceptional client care and compassion for pets.
  • Responsibilities include training new staff, managing schedules, and handling escalated client concerns with empathy.
  • The company offers competitive pay, performance bonuses, 401(k) matching, and comprehensive health benefits.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate is a natural leader with strong communication skills, a background in customer service, and a passion for both animals and people.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching and student loan assistance

Skills & Requirements

Must-have

  • Customer service experience
  • Supervisory or leadership roles
  • Strong communication skills
  • Team mentorship capabilities
  • Scheduling and workflow management

Nice-to-have

  • Veterinary or medical experience
  • Empathetic and patient demeanor
  • Fast-paced environment adaptability
  • Solutions-focused mindset
  • Positive collaborative culture

Key Requirements

  • Previous supervisory or leadership experience
  • Prior customer service background required
  • Veterinary experience is a plus

Work Rights

Not specified

Tailored Resume

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