This candidate will be responsible for leading a team of quality auditors and supervising day-to-day operations activities
Job Summary
This candidate will be responsible for leading a team of quality auditors and supervising day-to-day operations activities.
Partner with Operations Managers, Quality Reviewers, Business Owners, and Coaches to ensure negative customer experiences are assigned appropriately and feedback is shared.
Provide innovative ideas that demonstrate outside-the-box thinking and willingness to lead improvement initiatives.
Matching Summary
This candidate will be responsible for leading a team of quality auditors and supervising day-to-day operations activities.
Skills & Requirements
Must-have
Healthcare Claim Adjudication process
Team management experience
Inventory management environment
US & International claims processing
Customer service standards
Operational improvement opportunities
Nice-to-have
Outside-the-box thinking
Meaningful and productive relationships
Individual coaching plans
Flexibility for superior experience
Key Requirements
8+ years of experience in Healthcare Claim Adjudication