Customer Support Specialist

precollege.umd.edu

College Park, Maryland, US
Base: $75,000-95,000; bonus/equity: not specified;...
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End-user application support
Troubleshooting issues and solutions
Engaging customer success capability
** The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to provide technical support and enhance customer success for their software products at the Center for Advanced Transportation Technology (CATT) Laboratory. The role requires excellent communication skills, an analytical mindset, and experience in enterprise software support. **

Job Summary

  • The A. James Clark School of Engineering at the University of Maryland serves as the catalyst for high-quality research, innovation, and learning.
  • The CATT Lab is looking for an engaging Customer Support Specialist to grow our customer success capability.
  • We believe varied perspectives build better products, are proud to have a diverse team, and encourage people of all backgrounds to apply.

Matching Summary

Match Score: 75

** The University of Maryland's A. James Clark School of Engineering is seeking a Customer Support Specialist to provide technical support and enhance customer success for their software products at the Center for Advanced Transportation Technology (CATT) Laboratory. The role requires excellent communication skills, an analytical mindset, and experience in enterprise software support. **

Salary

Base: $75,000-95,000; Bonus/Equity: Not specified; Benefits: For more information on Regular Faculty benefits, select this link

Skills & Requirements

Must-have

  • end-user application support
  • troubleshooting issues and solutions
  • engaging customer success capability
  • technical information in non-technical terms
  • outgoing, confident individual
  • excellent verbal and written communication

Nice-to-have

  • passion for excellence
  • thrive in a fast-paced environment
  • advocating for features
  • varied perspectives build better products
  • highly motivated, self-starter

Key Requirements

  • Bachelor’s degree or equivalent work experience
  • 1+ years of experience using a support ticketing system
  • 2+ years of enterprise software support experience
  • Ability to anticipate areas of difficult and/or questions
  • Analytical and troubleshooting skills
  • Demonstrated professional writing skills
  • Proven ability to be detail-oriented

Work Rights

Must live in the US

Tailored Resume

Cover Letter