Lead - End-user Technologies

Sonar

Austin, United States
On-site
End-user support operational leadership
Hands-on ticket troubleshooting
Global team cooperation
This role serves as the on-the-ground operational leader for Sonar's local end-user support functions in close cooperation with the global team

Job Summary

  • This role serves as the on-the-ground operational leader for Sonar's local end-user support functions in close cooperation with the global team.
  • As a player-coach, you will assist your team in hands-on work including tickets, troubleshooting, tooling, and documentation while ensuring squad-level operational excellence.
  • The position actively develops people leadership skills, building the foundation for future growth on Sonar's People Leader track.

Matching Summary

This role serves as the on-the-ground operational leader for Sonar's local end-user support functions in close cooperation with the global team.

Skills & Requirements

Must-have

  • End-user support operational leadership
  • Hands-on ticket troubleshooting
  • Global team cooperation

Nice-to-have

  • People leadership skills development
  • Fast-paced growth mindset
  • Impact-driven culture

Key Requirements

  • Leadership experience in IT support
  • Hands-on technical troubleshooting ability

Work Rights

Not specified

Tailored Resume

Cover Letter