Team Lead - Process Quality

RPS Solutions (R1RCM)

Taguig City, Philippines
Quality assurance experience
Call center supervision
Data analysis skills
You'll lead a team of quality analysts to ensure every customer interaction meets our high standards

Job Summary

  • You'll lead a team of quality analysts to ensure every customer interaction meets our high standards.
  • Your role involves monitoring calls, analyzing performance data, and collaborating with operations to elevate service quality.
  • We offer a culture of excellence that drives customer success and improves patient care.

Matching Summary

You'll lead a team of quality analysts to ensure every customer interaction meets our high standards.

Skills & Requirements

Must-have

  • Quality assurance experience
  • Call center supervision
  • Data analysis skills

Nice-to-have

  • Healthcare industry knowledge
  • Team mentoring abilities
  • Process improvement mindset

Key Requirements

  • Bachelor's Degree preferred
  • 2+ years' experience as QA supervisor
  • Advanced Excel skills

Work Rights

Not specified

Tailored Resume

Cover Letter