Not specified; not specified; country specific ben...
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Nice cxone studio scripting experience
Ivr solution design and optimization
Rest api integration with external systems
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RELX (Singapore) Pte Ltd is seeking a Sr. Contact Center Engineer with expertise in NICE CXone and studio scripting to develop and maintain contact center call flows. The ideal candidate will have a strong understanding of IVR systems, external system integrations, and contact center operations, coupled with a commitment to customer experience.
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Job Summary
The role focuses on designing and maintaining complex NICE CXone Studio scripts for inbound and outbound contact flows.
Candidates must possess strong skills in building IVR systems and integrating external CRM and database systems via REST APIs.
The company offers country-specific benefits and is committed to a fair hiring process with accommodations available.
Matching Summary
Match Score: 75
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RELX (Singapore) Pte Ltd is seeking a Sr. Contact Center Engineer with expertise in NICE CXone and studio scripting to develop and maintain contact center call flows. The ideal candidate will have a strong understanding of IVR systems, external system integrations, and contact center operations, coupled with a commitment to customer experience.
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Salary
Not specified; Not specified; Country specific benefits offered
Skills & Requirements
Must-have
NICE CXone Studio scripting experience
IVR solution design and optimization
REST API integration with external systems
Skills-based routing implementation
Troubleshooting and debugging call flows
Nice-to-have
Experience with omnichannel environments
Knowledge of reporting and analytics tools
Familiarity with AI tools in workflows
Strong communication with stakeholders
Proactive ownership of production issues
Key Requirements
Bachelor's Degree in IT-related field
3 to 5 years hands-on NICE CXone experience
Experience with Salesforce or Zendesk integrations