Manager, It Service Delivery

The Jackson Laboratory

Bar Harbor, ME, US
Base: $144,726 - $147,507 py; bonus/equity: not sp...
Hybrid (option to telecommute 1 day per week)
Itil service management experience
Hpc gpu and cloud services support
Macos windows linux endpoint management
The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee IT services for its users, including managing IT support teams, vendor relations, and service delivery processes. The ideal candidate will have a strong background in IT management within the biosciences sector, as well as specific technical expertise in high-performance computing and compliance with data governance standards

Job Summary

  • The position directs the delivery of IT services including infrastructure library standards and operational support for a major biomedical research institution.
  • Candidates must possess five years of specific experience administering critical customer support for HPC, GPU, and cloud services within the biosciences sector.
  • The role involves managing local operational budgets, overseeing vendor contracts, and leading continuous improvement initiatives to enhance customer satisfaction.

Matching Summary

Match Score: 85

The Jackson Laboratory is seeking a Manager of IT Service Delivery to oversee IT services for its users, including managing IT support teams, vendor relations, and service delivery processes. The ideal candidate will have a strong background in IT management within the biosciences sector, as well as specific technical expertise in high-performance computing and compliance with data governance standards.

Salary

Base: $144,726 - $147,507 per year; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • ITIL service management experience
  • HPC GPU and Cloud services support
  • macOS Windows Linux endpoint management
  • ServiceNow access security administration
  • Vendor and MSP contract management
  • PowerShell Bash Python automation skills
  • GDPR HIPAA compliance implementation

Nice-to-have

  • Experience in academic or research settings
  • Leadership of diverse technical teams
  • Continuous improvement process development
  • Budget management for operational expenditures
  • Stakeholder communication with C-level leaders

Key Requirements

  • Bachelor's degree in Computer Science or related field
  • Five years of IT management experience in research environment
  • Five years performing functions in biosciences sector
  • Experience managing third-party vendors and delivered services
  • Proficiency with SCCM JAMF Pro and Kandji tools

Work Rights

Not specified

Tailored Resume

Cover Letter