Service Delivery Administrator

NTT DATA

Not specified
Basic work experience in administrative role
Strong written and verbal communication skills
Ability to adapt to different requirements
NTT DATA is seeking a Service Delivery Administrator to assist the Service Delivery team with administrative tasks, client interactions, and process adherence. The ideal candidate will demonstrate customer service experience and possess strong communication and organizational skills

Job Summary

  • The Service Delivery Administrator assists the service delivery team in ensuring adherence to processes and maintaining high client satisfaction.
  • Key responsibilities include managing client complaints, coordinating meetings with stakeholders, and producing client service reports against agreed SLAs.
  • The role requires basic proficiency in Microsoft Office Suite and offers an opportunity to grow within a diverse and inclusive global organization.

Matching Summary

Match Score: 75

NTT DATA is seeking a Service Delivery Administrator to assist the Service Delivery team with administrative tasks, client interactions, and process adherence. The ideal candidate will demonstrate customer service experience and possess strong communication and organizational skills.

Skills & Requirements

Must-have

  • Basic work experience in administrative role
  • Strong written and verbal communication skills
  • Ability to adapt to different requirements
  • High level of attention to detail
  • Reliable with ability to produce high quality work

Nice-to-have

  • Proactive approach to work
  • Build effective working relationships
  • Work well within a team environment
  • Strong orientation towards client satisfaction
  • Organizational and time management skills

Key Requirements

  • Relevant high school diploma
  • Vocational training
  • Some demonstrated experience in similar role
  • Experience in customer service or administrative role
  • ITIL certification preferred

Work Rights

Not specified

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