Senior Wireless Technical Support Engineer

HPE (Hewlett Packard Enterprise)

San Juan, , US
Onsite
Layer 2 and layer 3 networking
802.11 wi-fi standards knowledge
Network testbed building and maintenance
Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications

Job Summary

  • Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.
  • The role involves triaging and resolving customer support escalations, building network testbeds, analyzing logs, and collaborating with developers to drive solutions while providing mentoring to less-experienced staff.
  • HPE offers comprehensive health and wellbeing benefits, invests in personal and professional development, and fosters an unconditionally inclusive culture that values varied backgrounds and flexibility.

Matching Summary

Hewlett Packard Enterprise is a global edge-to-cloud company advancing the way people live and work by helping companies connect, protect, analyze, and act on their data and applications.

Skills & Requirements

Must-have

  • Layer 2 and Layer 3 Networking
  • 802.11 Wi-Fi standards knowledge
  • Network testbed building and maintenance
  • Customer support escalation triage
  • Bug tracking and root cause analysis

Nice-to-have

  • Cloud Architectures
  • Design Thinking
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Security-First Mindset
  • User Experience (UX)

Key Requirements

  • Bachelor's or Master's degree in Computer Science or Computer Engineering
  • 6-10 years experience
  • Focus in networking preferred

Work Rights

Not specified

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