Director, Customer Education

Calendly

Remote, United States
Base: $169,284 - $253,926 usd (tier dependent); bo...
Remote
15+ years experience in customer education
3+ years director-level leadership role
Build and scale full-funnel education function
Calendly is seeking a Director of Customer Education to define and lead its educational content strategy, focusing on enhancing customer engagement and retention. The ideal candidate will have extensive experience in customer education within a B2B SaaS environment, along with a strong leadership background

Job Summary

  • This high-impact leadership role defines the vision for how Calendly educates customers across their entire lifecycle from onboarding to deep adoption.
  • The successful candidate will lead a team of specialists while partnering closely with Product Marketing and Customer Success to embed education into every product launch.
  • Candidates must demonstrate a track record of scaling education functions in B2B SaaS environments and establishing data-driven KPIs to measure business impact.

Matching Summary

Match Score: 85

Calendly is seeking a Director of Customer Education to define and lead its educational content strategy, focusing on enhancing customer engagement and retention. The ideal candidate will have extensive experience in customer education within a B2B SaaS environment, along with a strong leadership background.

Salary

Base: $169,284 - $253,926 USD (Tier dependent); Bonus/Equity: Top Performer Bonus program and equity awards eligible; Benefits: Competitive benefits package included

Skills & Requirements

Must-have

  • 15+ years experience in customer education
  • 3+ years director-level leadership role
  • Build and scale full-funnel education function
  • Partner with Product Marketing and Customer Success
  • Establish KPIs for feature activation and retention

Nice-to-have

  • Experience at multi-product SaaS company
  • Familiarity with Learning Management Systems
  • Background in instructional design or curriculum development
  • Experience building multimedia video production function
  • Understanding of scheduling and calendar management category

Key Requirements

  • 15+ years progressive experience in customer education
  • At least 3 years in director-level senior leadership
  • Authorized to work lawfully in the United States

Work Rights

Must be authorized to work in the US

Tailored Resume

Cover Letter