Complaints Co Ordinator Civic Offices, 1 Saxon Gate East, Central Milton Keynes, Buckinghamshire, United Kingdom £28,598 - £31,022 Permanent Apply By 19 April, 2026 Posted On 8 April, 2026
Milton Keynes Council
Milton Keynes, United Kingdom
Base: £28,598 - £31,022; bonus/equity: not specifi...
On-site
Complaints coordination experience
Stakeholder engagement skills
Data analysis for service improvement
Milton Keynes Council is seeking a Complaints Coordinator to enhance customer service by effectively managing complaints and utilizing feedback to improve service delivery. This role emphasizes collaboration and accountability, contributing to the council's mission to foster community trust and address public needs
Job Summary
You will play a key part in listening to residents and helping to put things right when services fall short.
The role supports fair, timely, and transparent handling of complaints across the council while spotting themes to strengthen service delivery.
This work is central to maintaining public trust, strengthening accountability, and ensuring the council learns from the experiences of the city.
Matching Summary
Match Score: 85
Milton Keynes Council is seeking a Complaints Coordinator to enhance customer service by effectively managing complaints and utilizing feedback to improve service delivery. This role emphasizes collaboration and accountability, contributing to the council's mission to foster community trust and address public needs.
Salary
Base: £28,598 - £31,022; Bonus/Equity: Not specified; Benefits: Not specified