DNATA Singapore Pte. Ltd. is seeking a Customer Service Manager to lead airport customer service operations, ensuring high service quality and operational efficiency. The ideal candidate will have extensive experience in the aviation sector, particularly in customer service management, and will play a crucial role in stakeholder communication and performance management
Job Summary
The role involves leading end-to-end airport customer service operations to ensure excellence in service delivery and operational efficiency.
Incumbents act as the primary liaison between airline partners, stakeholders, and operational teams while managing real-time issue resolution.
The position requires overseeing workforce planning, rostering, and ensuring compliance with strict safety, security, and quality standards.
Matching Summary
Match Score: 85
DNATA Singapore Pte. Ltd. is seeking a Customer Service Manager to lead airport customer service operations, ensuring high service quality and operational efficiency. The ideal candidate will have extensive experience in the aviation sector, particularly in customer service management, and will play a crucial role in stakeholder communication and performance management.
Skills & Requirements
Must-have
5-8 years airport operations experience
Ground handling process knowledge
Duty Manager team leadership
KPI management and reporting
Crisis management skills
Airline partner liaison
Nice-to-have
Continuous improvement mindset
LEAN initiative implementation
Strong stakeholder relationship building
Data-driven decision making
Shift flexibility including weekends
Key Requirements
Bachelor's degree in Aviation Management or Business Administration
5-8 years experience in airport operations or ground handling
Proven track record leading customer service teams