Customer Experience Associate

IG Group

Melbourne, Australia
3d onsite
Client support across multiple channels
Answering product and platform queries
Resolving trade disputes
IG Group is a publicly-traded FTSE250 FinTech company operating global trading platforms

Job Summary

  • IG Group is a publicly-traded FTSE250 FinTech company operating global trading platforms.
  • The role involves providing front-line client support across phone, email, web chat, and social media, as well as technical support and audit checks.
  • The company offers tailored development programs, mentoring, clear career progression, performance-based incentives, and flexible working opportunities.

Matching Summary

IG Group is a publicly-traded FTSE250 FinTech company operating global trading platforms.

Skills & Requirements

Must-have

  • Client support across multiple channels
  • Answering product and platform queries
  • Resolving trade disputes
  • Technical support for platforms
  • Client administration tasks

Nice-to-have

  • Interest in financial markets
  • High motivation levels
  • Sales background
  • High autonomy
  • Cross-functional team work

Key Requirements

  • Degree-level education or similar experience
  • Fluency in English
  • Basic math skills and mental arithmetic
  • Literacy in MS Office

Work Rights

Not specified

Tailored Resume

Cover Letter