Customer Service Operations Analyst (pacific Northwest Region)

Public Consulting Group

Oregon, United States
Base: $59,900 - $69,900; bonus/equity: not specifi...
Fully remote
Analyze and organize data for reporting
Provide superior customer service support via phone
Design and deliver online trainings
The role involves responding to inquiries, analyzing data to inform training topics, and testing functionality of newly released applications

Job Summary

  • The role involves responding to inquiries, analyzing data to inform training topics, and testing functionality of newly released applications.
  • Candidates must be located in the western region of the US, preferably Oregon or Idaho, to serve public sector clients.
  • The position offers a competitive salary range of $59,900 to $69,900 along with comprehensive benefits including medical, dental, and 401k.

Matching Summary

Match Score: 85

The role involves responding to inquiries, analyzing data to inform training topics, and testing functionality of newly released applications.

Salary

Base: $59,900 - $69,900; Bonus/Equity: Not specified; Benefits: Medical, dental, 401k, PTO, parental leave, bereavement leave

Skills & Requirements

Must-have

  • Analyze and organize data for reporting
  • Provide superior customer service support via phone
  • Design and deliver online trainings
  • Manage time to meet critical deadlines
  • Strong attention to detail in data entry
  • Proficiency in MS Office products

Nice-to-have

  • Ability to work independently and with a team
  • Build and maintain business relationships with clients
  • Experience with Call Center/Client Service
  • Willingness to travel as required

Key Requirements

  • High School diploma required, Bachelor's degree preferred
  • 3+ years working in office or corporate environment
  • Must be located in western US (OR or ID)
  • Call Center/Client Service experience strongly required

Work Rights

Not specified

Tailored Resume

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