Support Admin - Global Helpdesk (rotational Shift)

Guidewire Software

Bangalore, India
On-site
Windows 10 & 11 and apple os x support
Active directory, active sync, exchange
Network protocols, vpn, network access control
Analyze, diagnose, and resolve hardware and software issues for end-users, recommending and implementing corrective solutions

Job Summary

  • Analyze, diagnose, and resolve hardware and software issues for end-users, recommending and implementing corrective solutions.
  • Provide direct support for Windows and Mac OS X endpoints, ensuring compliance with IT standards.
  • Initiate improvements to enhance service quality and efficiency, expanding knowledge base documentation and self-service resources.

Matching Summary

Analyze, diagnose, and resolve hardware and software issues for end-users, recommending and implementing corrective solutions.

Skills & Requirements

Must-have

  • Windows 10 & 11 and Apple OS X support
  • Active Directory, Active Sync, Exchange
  • Network protocols, VPN, Network Access Control
  • Google Workspace, Zscaler, Zoom, Slack, Okta, ServiceNow
  • Remote deployment tools (SCCM, JAMF, Autopilot, Intune)
  • Flexible hours and on-call rotation

Nice-to-have

  • Embrace AI and data-driven insights
  • Support VIP/Executive Management
  • Virtual environments (VMWare, AWS Workspace)
  • Global helpdesk or SaaS environment experience

Key Requirements

  • 4+ years of desktop support experience
  • Experience with Active Directory, Active Sync, Exchange, and Apple support
  • Experience supporting Google Workspace Suite, Zscaler, Zoom, Slack, Okta, and ServiceNow
  • Knowledge of remote deployment tools
  • Willingness to work flexible hours and participate in on-call rotation
  • Physical ability to lift and install equipment

Work Rights

Not specified

Tailored Resume

Cover Letter