Supervisor, Production Operations

Fidelity National Information Services

San Antonio, TX, US
Manage daily operations
Ensure service level agreements
Oversee 30-35 people
Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements

Job Summary

  • Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements.
  • Oversee 30-35 people in a production environment, including staffing and assigning tasks to leads and direct reports.
  • Attractive benefits including private medical cover, dental cover, and 3 weeks of paid vacation.

Matching Summary

Manage daily operations of processing functions and maintenance of processing infrastructure, ensuring service level agreements are met in support of clients and company mission-critical business requirements.

Skills & Requirements

Must-have

  • Manage daily operations
  • Ensure service level agreements
  • Oversee 30-35 people
  • Manage multiple job functions
  • Handle escalations and solve problems
  • Operate and manage people using equipment

Nice-to-have

  • Lean manufacturing and Continuous improvement
  • Production planning and control experience
  • Emotional intelligence

Key Requirements

  • Bachelor's degree or equivalent
  • 5+ years leading 20+ direct reports
  • Manufacturing environment experience
  • Proficiency with communication methods
  • Ability to evaluate performance capabilities

Work Rights

Not specified

Tailored Resume

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