The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments
Job Summary
The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments.
This role requires accurate scheduling of complex procedures such as chemotherapy, radiation therapy, and surgeries while utilizing the EPIC EMR system.
Employees may float across multiple scheduling teams based on daily staffing needs and are expected to mentor new employees on operational protocols.
Matching Summary
The Patient Scheduling Representative is responsible for creating a seamless patient experience by coordinating and scheduling appointments across multiple departments.
Skills & Requirements
Must-have
EPIC EMR scheduling experience
High volume telephone call handling
Medical terminology proficiency
Insurance verification skills
Referral appointment coordination
Nice-to-have
Mentoring lower level staff
Bilingual language capabilities
Experience with Artera messaging platform
Knowledge of radiology field records
Flexible floating across departments
Key Requirements
High School Graduate or GED required
1+ years healthcare work experience
6 months UKHS patient scheduling experience OR equivalent customer service