Lead Customer Operations Analyst

PSEGLI

**
Customer operations leadership
Data analysis and reporting
Process improvement initiatives
** PSEGLI is seeking a Lead Customer Operations Analyst to oversee and enhance customer operations. The ideal candidate will possess strong analytical skills, experience in customer service processes, and a leadership mindset, with a focus on optimizing operational efficiency. **

Job Summary

  • The role involves leading customer operations to ensure service excellence and operational efficiency.
  • Candidates will drive process improvements and analyze data to enhance customer satisfaction metrics.
  • This position offers the opportunity to work within a dynamic team focused on utility service delivery.

Matching Summary

Match Score: 75

** PSEGLI is seeking a Lead Customer Operations Analyst to oversee and enhance customer operations. The ideal candidate will possess strong analytical skills, experience in customer service processes, and a leadership mindset, with a focus on optimizing operational efficiency. **

Skills & Requirements

Must-have

  • Customer operations leadership
  • Data analysis and reporting
  • Process improvement initiatives

Nice-to-have

  • Stakeholder management skills
  • Cross-functional collaboration
  • Strategic planning experience

Key Requirements

  • Bachelor's degree in Business or related field
  • 5+ years of operations management experience
  • Strong analytical and problem-solving capabilities

Work Rights

Not specified

Tailored Resume

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