Complaints Analyst

INVESTENGINE Ltd

London, United Kingdom
On-site
Fca regulated business experience
Formal complaints handling
Root cause analysis process
This role is a significant career catalyst, offering unparalleled exposure to strategic decision making, regulatory frameworks, and governance processes

Job Summary

  • This role is a significant career catalyst, offering unparalleled exposure to strategic decision making, regulatory frameworks, and governance processes.
  • You will manage the end-to-end investigation of regulated complaints in accordance with the FCA’s DISP framework, ensuring all responses meet strict regulatory and internal standards.
  • Your investigations will lead directly to product fixes and improved customer experiences, providing strategic visibility to high-level meetings.

Matching Summary

This role is a significant career catalyst, offering unparalleled exposure to strategic decision making, regulatory frameworks, and governance processes.

Skills & Requirements

Must-have

  • FCA regulated business experience
  • Formal complaints handling
  • Root Cause Analysis process
  • Google Sheets and pivot tables
  • Client communication and empathy

Nice-to-have

  • Independent investigator mindset
  • Process improvement suggestions
  • Voice of the customer
  • Lean, fast-moving team culture

Key Requirements

  • Familiarity with DISP rules
  • UK based candidates
  • Exceptional English grammar and writing skills

Work Rights

UK based candidates

Tailored Resume

Cover Letter