Customer Service Manager, Louisville, Ky

Siemens Healthineers

Louisville, KY, US
Base: $107,060 - $147,213; bonus/equity: not speci...
Fully remote
Voice of the customer
Customer communication and interaction
Service delivery and daily operations support
Establishes and maintains close working relationships with the customer, local Service Operations Manager, Key Account Manager/Executive, Customer Service Engineers, and other support resources

Job Summary

  • Establishes and maintains close working relationships with the customer, local Service Operations Manager, Key Account Manager/Executive, Customer Service Engineers, and other support resources.
  • Acts as the main point of contact for all customer communication and interaction with internal sales, support, and service organizations, supporting all aspects of service delivery and daily operations.
  • The company offers medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time.

Matching Summary

Establishes and maintains close working relationships with the customer, local Service Operations Manager, Key Account Manager/Executive, Customer Service Engineers, and other support resources.

Salary

Base: $107,060 - $147,213; Bonus/Equity: Not specified; Benefits: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term and short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time

Skills & Requirements

Must-have

  • Voice of the Customer
  • Customer communication and interaction
  • Service delivery and daily operations support
  • Key Performance Indicators (KPIs) monitoring
  • Siemens equipment servicing

Nice-to-have

  • Inspiring and caring environment
  • Diversity and individuality celebration
  • Professional and personal growth
  • Unique contributions valuing
  • Pioneering breakthroughs in healthcare

Key Requirements

  • BS/BA in medical field, engineering/technology or business administration
  • Minimum of 3 years professional/technical experience
  • Experience in supporting multivendor imaging & biomedical technology maintenance
  • Excellent communication skills – verbal, written, presentation
  • Must be results-driven, action oriented

Work Rights

Not specified

Tailored Resume

Cover Letter