Technical Account Manager - North America (mexico, United States) Remote

Guidewheel

Remote, United States, Mexico, Canada
**
1-3 years operational factory experience
Experience with process improvement and oee
Basic electrical and telecommunications systems knowledge
** Guidewheel is seeking a Technical Account Manager to support their AI-powered FactoryOps platform, aimed at helping manufacturers achieve sustainable peak performance. The role involves customer support, technical implementation, and troubleshooting, requiring strong communication skills and operational experience in manufacturing. **

Job Summary

  • Guidewheel empowers ten million factories to reach sustainable peak performance using an AI-powered FactoryOps platform.
  • The Technical Account Manager will oversee technical implementation, troubleshoot IoT hardware, and guide customers through installation processes across North America.
  • Success is measured by time to successful implementation, resolution of customer technical issues, and Net Promoter Score (NPS) satisfaction.

Matching Summary

Match Score: 75

** Guidewheel is seeking a Technical Account Manager to support their AI-powered FactoryOps platform, aimed at helping manufacturers achieve sustainable peak performance. The role involves customer support, technical implementation, and troubleshooting, requiring strong communication skills and operational experience in manufacturing. **

Skills & Requirements

Must-have

  • 1-3 years operational factory experience
  • Experience with Process Improvement and OEE
  • Basic electrical and telecommunications systems knowledge
  • Ability to travel over 75% locally and internationally
  • Troubleshooting IoT hardware and connectivity issues

Nice-to-have

  • Entrepreneurial attitude in fast-growing teams
  • Bachelor's degree in electrical engineering
  • Background knowledge of manufacturing operations
  • Familiarity with design thinking methodologies
  • Radical candor and growth mindset culture

Key Requirements

  • 1-3 years operational experience in factories
  • Location in United States, Mexico, or Canada
  • Experience with Pareto Principle and OEE metrics
  • Knowledge of basic electrical systems
  • Willingness to travel greater than 75%

Work Rights

Not specified

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