Specialist I - Recovery

United Consumer Financial Services Compa

Westlake, OH, US
Not specified; not specified; not specified
Hybrid
One year collection experience required
Strong negotiation skills for payments
Fdcpa compliance knowledge essential
United Consumer Financial Services Company is seeking a Recovery Specialist I to manage collection calls and enhance account recoveries. The role requires strong negotiation skills and experience in collections, with a focus on customer service and compliance

Job Summary

  • The role is part of a global industrial organization backed by Berkshire Hathaway focused on making a positive impact.
  • Recovery Specialists are responsible for managing collection calls, negotiating payment terms, and adhering to strict compliance standards.
  • Specialist II roles include additional duties such as mentoring peers, managing specialized accounts, and supporting team performance.

Matching Summary

Match Score: 85

United Consumer Financial Services Company is seeking a Recovery Specialist I to manage collection calls and enhance account recoveries. The role requires strong negotiation skills and experience in collections, with a focus on customer service and compliance.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • One year collection experience required
  • Strong negotiation skills for payments
  • FDCPA compliance knowledge essential
  • Skip tracing tools proficiency needed
  • High school diploma or GED required

Nice-to-have

  • Leadership and coaching capabilities
  • Experience with deceased consumer accounts
  • Ability to work in fast-paced environment
  • Mentoring peers and training new hires
  • Data analysis for strategy improvement

Key Requirements

  • High school diploma or GED
  • One year collection experience for Specialist I
  • Three years collection experience for Specialist II
  • One year call center experience for Specialist I
  • Three years call center experience for Specialist II

Work Rights

Not specified

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