The Service Director is a strategically important role responsible for delivering IT support services across multiple entities and balancing competing priorities of executive stakeholders
Job Summary
The Service Director is a strategically important role responsible for delivering IT support services across multiple entities and balancing competing priorities of executive stakeholders.
Howden values diversity and offers reasonable adjustments including flexible hours and hybrid working to support employees' needs.
This role involves building strong relationships with regional businesses, influencing IT strategy, and supporting group-led strategic initiatives such as IPO readiness and new operating models.
Matching Summary
The Service Director is a strategically important role responsible for delivering IT support services across multiple entities and balancing competing priorities of executive stakeholders.
Skills & Requirements
Must-have
IT support service delivery
Strategic leadership in IT
Stakeholder relationship management
Demand planning and budgeting
Enterprise architecture proficiency
Cyber security awareness
Technical services team leadership
Nice-to-have
Innovative continuous improvement mindset
Resilient and inclusive leadership
Strong communication with senior stakeholders
Experience in regulated industries
Supplier performance and contract management
Progressive technology adoption
Career development and coaching
Key Requirements
Degree in IT, Computer Science, Engineering or related field
ITIL v4 certification required
PMP, CISSP or equivalent credentials strongly preferred