Job Summary

• The role involves providing a high level of professionalism and customer service as the first point of contact for end users.
• Employees will troubleshoot various technologies including Windows 10, Microsoft Office products, Citrix, and Mobile Device Management.
• The position requires adherence to HIPAA policies and the ability to escalate high-priority IT issues appropriately.

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Skills & Requirements

Key Requirements

• 1+ years of IT Service Desk experience
• English proficiency required
• Spanish is a plus
• ITIL training desired
• Industry certifications preferred

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