Account Management Processer

Carrier

Columbia, SC, US
Base: $64,500.00 - $129,500.00 annually; bonus/equ...
5+ years customer service or service operations experience
2+ years microsoft office salesforce or sap knowledge
High school diploma or ged required
This role oversees the end-to-end customer experience by partnering with operations, technicians, and sales to ensure service work is booked accurately and billed correctly

Job Summary

  • This role oversees the end-to-end customer experience by partnering with operations, technicians, and sales to ensure service work is booked accurately and billed correctly.
  • The position involves critical responsibilities such as reviewing open orders daily, processing parts ordering, and resolving customer billing disputes to minimize missed revenue.
  • Employees are eligible for comprehensive benefits including health care, retirement plans, up to 15 days of paid vacation, and tuition assistance.

Matching Summary

This role oversees the end-to-end customer experience by partnering with operations, technicians, and sales to ensure service work is booked accurately and billed correctly.

Salary

Base: $64,500.00 - $129,500.00 annually; Bonus/Equity: Short-term cash incentives subject to plan requirements; Benefits: Health Care, Retirement, Paid Time Off, Tuition Assistance

Skills & Requirements

Must-have

  • 5+ years customer service or service operations experience
  • 2+ years Microsoft Office Salesforce or SAP knowledge
  • High School Diploma or GED required

Nice-to-have

  • 2+ years HVAC service industry experience
  • Bachelor's degree in Business Management
  • Strong follow through and accountability
  • EHS awareness and fast-paced environment comfort

Key Requirements

  • High School Diploma or GED
  • 5+ years of customer service or service operations experience
  • 2+ years working knowledge of Microsoft Office, Salesforce, or SAP

Work Rights

Not specified

Tailored Resume

Cover Letter